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How betrally Handles Your Personal Data

This page sets out exactly what personal data betrally collects when you open an account, how we use it, and the controls you hold over it.

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betrally How betrally Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete any personal data we hold on your account, our privacy team is available through the channels below. We aim to respond to all data-related requests within 30 days of receipt.

Team online

Privacy Email

Send your data access or deletion request to our dedicated privacy email. Include your registered account email so we can locate your record and respond within 30 days. We confirm receipt by reply.

Live Chat

Open the live chat widget on any betrally page to speak with a support agent about a privacy concern. Agents are available around the clock and can escalate your query to the privacy team directly.

Written Request

For formal data-subject requests — such as a full data export or a right-to-erasure demand — submit a written request via the in-account Help section. We acknowledge all written submissions within 5 business days.

DATA HANDLING STANDARDS

Six Ways We Protect and Respect Your Data

From the moment you submit your first UPI deposit to the day you close your account, these are the concrete measures betrally applies to keep your data accurate, secure and under your…

Encryption in Transit and at Rest

All data exchanged between your device and our servers travels over TLS 1.2 or higher. Stored account data — including payment identifiers like your UPI handle — is encrypted at rest using AES-256, preventing exposure even in the event of infrastructure access.

Cookie Controls You Actually Use

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve page load times. You can accept or reject optional cookies via the preference centre accessible from the footer of every page on betrally.

Account Security Verification Steps

Before we act on any data-access or deletion request, we verify your identity by sending a one-time code to your registered email or mobile number. This stops anyone other than you from modifying or erasing your personal record.

Retention Periods Tied to Purpose

We keep your data only as long as needed for the purpose it was collected. Transaction records are held for the period required by applicable financial law; once that period lapses and your account is closed, we purge identifiable data from live systems.

No Third-Party Data Sales

We do not sell, rent or trade your personal information to advertisers or data brokers. Data passed to Paytm, PhonePe or UPI payment rails is the minimum required to process your transaction and is not stored by us beyond the confirmation record.

How to Request a Full Data Export

Log in, go to Account Settings, and select 'Download My Data'. We compile a machine-readable file of all information we hold on you and deliver it to your registered email within 15 business days of your confirmed request.

Common Questions About Your Privacy on betrally

These questions cover the data rights and privacy controls that account holders ask about most. If your question is not answered here, contact our privacy team through live chat or the privacy email.

We collect your name, email address, date of birth, and any payment identifiers you add — such as a UPI handle or Paytm mobile number. We also log your IP address and device type to verify identity and detect fraud.

Yes. Submit a right-to-erasure request via the Help section in your account or by emailing our privacy team. We verify your identity first, then purge identifiable data from live systems within 30 days, subject to any legal retention obligations.

Only the minimum data needed to process your deposit or withdrawal is passed to the relevant payment processor. We do not give those networks access to your full account profile, and we do not receive or store your payment-app passwords.

Transaction records — including UPI deposit confirmations and withdrawal logs — are held for the period required by applicable financial regulations in the jurisdiction where your account is active. After that period and account closure, they are purged.

Go to Account Settings and edit your profile details directly. For changes to identity documents — such as a name correction — contact the support team via live chat and our team will walk you through the verification step required.

We use strictly necessary cookies to keep your session running and optional analytics cookies to improve page performance. Open the cookie preference centre in the site footer to accept or reject optional cookies at any time.

Reach out to our privacy team by email or via live chat first. If you are not satisfied with our response, you may escalate the matter to the data protection authority or regulator in your jurisdiction, as permitted by local law.

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